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Auto platform — shared Supabase backend

Help Centre

Buying on ShopSmart

Everything you need to know about finding, ordering, and receiving auto parts.

How do I find the right part for my car?

Use the search bar to filter by make, model, year, and part category. You can also request a mechanic verification to confirm compatibility before paying.

Is it safe to buy on ShopSmart?

Yes. All payments are held in escrow until you confirm the part is received and matches the listing. You have 3 days to raise a dispute after delivery.

Can I return a part?

Returns are subject to the seller's return policy, shown on each listing. ShopSmart mediates disputes if the part is not as described.

How long does delivery take?

Delivery times vary by seller and city. Most sellers within Pakistan ship in 2–5 business days. Check the listing for seller-specific estimates.

Can I negotiate the price with a seller?

Yes. Use the in-app messaging to contact the seller directly and discuss pricing. Any agreed price changes must be reflected in a new or revised listing before payment.

What if the part doesn't fit my car?

You can raise a dispute within 3 days of delivery. If the part was not as described, you are entitled to a full refund via escrow release.

Still have questions? Contact our support team