Find answers to common questions about ShopSmart.
Use the search bar to filter by make, model, year, and part category. You can also request a mechanic verification to confirm compatibility before paying.
Yes. All payments are held in escrow until you confirm the part is received and matches the listing. You have 3 days to raise a dispute after delivery.
Returns are subject to the seller's return policy, shown on each listing. ShopSmart mediates disputes if the part is not as described.
Delivery times vary by seller and city. Most sellers within Pakistan ship in 2–5 business days. Check the listing for seller-specific estimates.
Create an account, go to your seller dashboard, and submit your first listing. You'll need to verify your identity before receiving payments.
ShopSmart charges a 5% platform fee on each successful sale. There are no listing fees.
Once the buyer confirms receipt (or 3 days pass without a dispute), funds are released to your wallet within 1–2 business days.
We accept JazzCash, Easypaisa, and bank transfer. Card payments are coming soon.
All payments go through escrow — they are held securely and only released to the seller after you confirm delivery.
If a dispute is resolved in your favour, the escrowed funds are returned to your ShopSmart wallet within 3–5 business days.
Go to your order, tap 'Raise dispute', and describe the issue. Attach photos if the part is damaged or incorrect.
Our team aims to resolve disputes within 5 business days. Complex cases involving mechanic inspection may take longer.
If the seller does not respond within 48 hours, the dispute is automatically decided in the buyer's favour.
Before you buy a part, you can request a certified ShopSmart mechanic to review the listing and confirm it is compatible with your vehicle.
Mechanic verification costs PKR 500 per request, deducted from your wallet.
Most verifications are completed within 24 hours of a mechanic accepting the request.
Yes. Every mechanic on ShopSmart has completed our onboarding process, including identity verification and a technical assessment.
Can't find what you're looking for? Contact our support team