Disputes & Returns

How to raise, track, and resolve disputes on ShopSmart.

How do I raise a dispute?

Go to your order, tap 'Raise dispute', and describe the issue. Attach photos if the part is damaged or incorrect.

How long do disputes take to resolve?

Our team aims to resolve disputes within 5 business days. Complex cases involving mechanic inspection may take longer.

What happens if the seller doesn't respond?

If the seller does not respond within 48 hours, the dispute is automatically decided in the buyer's favour.

What evidence should I provide?

Photos of the received part, photos of the listing, and any messages between you and the seller. The more evidence, the faster the resolution.

Can disputes be appealed?

Yes. If you disagree with a dispute decision, you may submit an appeal within 7 days. Appeals are reviewed by a senior support team member.